Fig. 1
Main menu for tickets configuration:
- Category list(Fig.2) - for listing and viewing/adding/updating categories in DB
- New category(Fig.3) - for adding new category tickets to DB
- Prior list(Fig.4) - for listing and viewing/adding/updating priorities in DB
- New prior(Fig.5) - for adding new priority to DB



Fig. 2
Categories tree.
- for edit category;
- for delete category;
- for move category to other sub-category;
- for add new sub-category to this one.
For adding new category you can also click to "Add new category" link, locates in the bottom of tree



Fig. 3
Adding new category or updating existing one. If you want return to tree of categories without save changes you can click to "Return to category tree".


Fig. 4
List of priorities. You can click to to enter in edit mode. For adding new prior you must click to "Add prior" link, locates in the bottom of list



Fig. 5
Adding new prior or updating existing one. If you want return to list of priorities without save changes you can click to "Return to prior list".